HELP CENTER
We accept a variety of secure and convenient payment methods, including:
- Pay on Delivery: Pay in cash, with a credit/debit card, or via bank transfer or
Mastercard at the point of delivery. - VaultPay: Our dedicated payment gateway supports Mastercard, Visa, and direct bank
transfers. - Mobile Money: Enjoy seamless payments through platforms like Opay, Monie Point
and PalmPay, with or without a physical wallet.
At Verve and Vault, your payment security is our top priority. We use industry-standard encryption protocols and secure servers to protect your financial information. Continuous monitoring and regular audits are conducted to maintain a secure transaction environment.
If your payment is declined, here are a few things to check:
- Confirm that your billing and payment information is entered correctly.
- Ensure that your card or bank account has sufficient funds.
- Check for any spending limits or restrictions on your card.
- Make sure your card hasn’t expired.
If the issue persists, please contact our Customer Support Team via Live Chat.
Be sure to
keep a copy of any error messages to help our team resolve the issue more efficiently.
If you notice a duplicate charge, please reach out to our Customer Support Team through
Live Chat. Provide the following details for a quicker resolution:
- Your full name and email address used for the order.
- The order number and date of purchase.
- Details of the duplicate charge (amount, date, and transaction reference).
Our team will verify the issue and initiate a refund where necessary.
Yes, if your order has not yet been shipped, you can cancel and request a refund. Please
contact Customer Support promptly to process the cancellation.
Most payments on Verve and Vault are processed instantly. However, processing times may
vary depending on the payment method used. To avoid delays, please double-check your
payment details before confirming checkout.
For any payment-related concerns, don’t hesitate to reach out to our Customer Support Team.